Ohh Deer is a hugely popular greetings card and gift retailer founded in 2011 with a focus on unique designs and sustainability.
Along with their sister brands Papergang and Artful, Ohh Deer supplies greetings cards, subscription gift boxes and stationery to both retail consumers and wholesale at scale.
With an emphasis on sustainability, their paper products are created using sustainably sourced materials and are lithographically printed which results in fewer emissions and less waste.
The Challenge
As a large-scale warehouse operation, Ohh Deer approached Shipmate to assist with enrichment of their WMS, Peoplevox, to help reduce shipping automation software costs and improve speed of order fulfilment. This needed to be achieved to a strict deadline with no disruption to customers or warehouse operatives, and without adjusting Ohh Deer's current fulfilment processes.
In addition, Ohh Deer's hybrid business model of regular retail consumer orders together with monthly subscriptions demanded a high-performing, scalable carrier integration solution to cater for both ambient fulfilment activity and monthly peaks.
The Solution
After an in-depth consultation and assessment, Shipmate developed a strategy to transition away from their previous supplier and work closely with Peoplevox WMS to ensure that Ohh Deer were able to continue fulfilment with greater accuracy, capacity and with much improved scalability.
Our comprehensive range of carrier integrations, powerful routing rules and international shipping compliance helped enrich Peoplevox WMS and provided Ohh Deer with much-improved, multi-carrier label generation, accurate parcel tracking and technical support.
Ohh Deer also benefited from access to a wider range of user-configurable rules and settings, as well as improved usability compared with their previous provider.
"Our transition to Shipmate away from our previous supplier has been seamless and fuss-free thanks to their excellent support and hand-holding during onboarding and set up.
"Under a tight deadline, we’ve been able to continue using Peoplevox WMS for our warehouse operations with no disruption to customer service and we’re now printing shipping labels faster than ever, with reduced costs, using a far superior delivery management platform."
The Result
With no disruption or downtime, Ohh Deer are now fulfilling customer orders faster than ever and at a reduced cost. The investment in Shipmate has resulted in huge time savings for both warehouse operatives and their support team allowing them to focus on higher value tasks.
With the backing of a solid Warehouse Management System in Peoplevox, enriched by Shipmate's advanced Shipping Automation capabilities, Ohh Deer now have confidence to grow their business even further with future-proofed fulfilment infrastructure that will scale as they do.
Since going live with Shipmate, Ohh Deer have benefited from lower software costs, improved response times and a greater degree of configurability, all while maintaining existing fulfilment processes, eliminating the need to re-train staff, keeping orders and subscriptions flying out the door.
