Andersen EV is a UK-based brand with a reputation for crafting high-end, design-led home charging solutions that appeal to discerning EV owners.
At the centre of their lineup is the Andersen A3 charger, a unit that’s as stylish as it is functional. Known for its minimalist aesthetic and customisable options, the A3 blends right in with any modern or classic home exterior - complete with cleverly hidden cables to keep things sleek and clutter-free.
The brand’s premium positioning is further strengthened by partnerships with luxury automotive leaders like Porsche and Jaguar Land Rover, who recommend Andersen as a top-tier home charging option for their drivers.
For EV owners who see their charge point as part of their home's style, Andersen EV stands out as a smart, sophisticated choice.
The Challenge
As demand for electric vehicle charging solutions grew - driven by increasing EV adoption and strategic partnerships, Andersen EV encountered significant fulfilment challenges.
The surge in orders, alongside expansion into international markets, introduced complexities in managing shipping logistics. Time-intensive tasks, such as manually generating shipping labels for multiple carriers, slowed down the process of converting orders into shipments and made it harder to provide accurate tracking. These issues impacted Andersen's ability to keep pace with customer expectations in a rapidly growing market.
Andersen EV also faced the challenge of ensuring that products arrived precisely on the day of installation to create a seamless experience for customers.
The Solution
Andersen EV turned to Shipmate to address the fulfilment challenges arising from increased demand and the complexity of managing multiple carriers. The platform’s broad carrier network and seamless integration with Shopify enabled Andersen EV to speed up order processing and ensure more efficient shipments. By automatically selecting the optimal carrier and service through powerful routing rules, Shipmate reduced the need for manual intervention, saving Andersen EV hours of work each day.
Shipmate helped solve the challenge of timed deliveries by providing automated tracking and scheduling options, enabling Andersen EV to coordinate shipments accurately with installation appointments. This allowed them to meet their delivery requirements reliably, reducing delays and ensuring that installations proceeded smoothly without waiting for last-minute deliveries.
Additionally, Shipmate provided a customisable, branded tracking platform that enhanced the customer experience, offering a professional and user-friendly way to track shipments. This combination of automation, efficiency, and improved customer service made Shipmate the ideal fulfilment solution for Andersen EV as the company scaled to meet the growing demand for its premium home charging solutions.
The Result
With our multi-carrier integration, Andersen EV has simplified parcel management across a variety of carriers, reducing time-consuming manual processes and minimising fulfilment errors.
The platform’s automated label generation and tracking capabilities provide greater efficiency, while offering customers a seamless, branded tracking experience. This not only ensures timely deliveries but also enhances customer satisfaction, especially when despatching high-value items, where visibility and reliability are critical for maintaining trust.
