Introducing 'Brands' – a new way to personalise your shipments

Apply your brand to customer touchpoints

We’re excited to announce Brands, a powerful new feature in Shipmate that lets you customise the customer experience for every shipment you send.

With Brands, you can apply your unique branding across multiple touchpoints, ensuring a seamless and professional experience for your customers.

Here’s how Brands make your shipments stand out:

• Branded Despatch Notes: Add your logo and customer service details for a polished touch.

• Tailored Carrier Labels: Display your return address and contact information (when supported).

• Branded Documentation: Include your logo on Commercial Invoices, Picking Lists, and more.

• Branded Tracking Portal: set a Tracking Base URL and let us configure your custom, branded tracking portal.

Every Shipmate account includes one Brand at no extra cost, but you can easily add additional Brands for a small monthly fee. This is perfect for businesses managing multiple customer-facing brands or stores while operating from a single, centralised account.

Why Add Multiple Brands?

• Visually differentiate shipments for each brand within Shipmate.

• Quickly filter and search shipments by brand.

• Use Routing Rules to assign specific delivery services to each brand.

• Assign brands effortlessly: link them to sales channels, apply them via API or CSV upload, or select them manually in the New Shipment form.

With Brands, you have everything you need to personalise and streamline your shipping operations, all in one place.

Take your shipments to the next level - learn how to create branded fulfilment documents and a custom tracking portal.